Support

 

Agile – ABS perform the needed support for different operations throughout the entire life-cycle of your solutions. Using our Incident Management System ,It provides central access to tools, methods and pre-configured contents which you can use during evaluation, implementation and operational processing of your systems.

SAP (PCOE) is a certification that has been introduced by SAP active global support organization to provide support value added re-seller (VAR) customers and provides further recognition for non-VAR support customers of our high quality support services for SAP business All-in-one and SAP business object's solutions.

The PCOE covers a channel partner's entire support center including support stuff, support process & infrastructure; it also ensures that the minimum set of SAP support standard tools, solutions, related skills quality & requirements for the delivery of maintenance are met by partners.